1. Overview
This policy applies to purchases of physical NFC cards through the Atapata app. The digital business card service is free — there is nothing to refund for creating or sharing digital cards.
All NFC cards are made to order and custom-engraved with your name and details. Because of this, our general rule is that sales are final. However, we stand behind our product and will make it right if something goes wrong on our end.
2. Sales Are Final, With Exceptions
We will not accept returns or issue refunds for correctly fulfilled orders — for example, if you change your mind, entered the wrong details yourself, or no longer need the card.
We will issue a full refund or free replacement if:
- The card arrives physically damaged or defective
- The engraving contains an error that differs from what you submitted in your order
- The card is lost in transit and not delivered within 14 business days of the shipping notification
3. Custom-Engraved Cards
You are responsible for the accuracy of the details you submit — name, title, company, and any other engraved fields. We produce the card exactly as submitted. We strongly recommend reviewing your order confirmation before it enters production.
If you spot an error in your submitted details after placing the order, contact us at support@atapata.app immediately. If production has not yet begun, we may be able to correct it at no charge. Once production has started, we cannot modify the order.
4. How To Request A Refund
To request a refund or replacement for a damaged, defective, or incorrectly engraved card:
- Email support@atapata.app within 48 hours of receiving your order
- Include your order number — found in the app under Settings → My Orders
- Attach a clear photo showing the damage or engraving error
- Briefly describe the issue
For lost-in-transit claims, contact us after 14 business days from your shipping notification if the card has not arrived.
5. Refund Decisions
We will review your request and respond within 2 business days. We may ask for additional photos or information to complete our assessment.
Our decision will be one of:
- Full refund to your original payment method
- Free replacement card dispatched at our cost
- Partial refund where only part of the issue is attributable to us
- Declined if the claim does not meet the criteria in Section 2
6. If Your Refund Is Approved
Approved refunds are processed back to the original payment method (via Safepay) within 5–7 business days of approval. The time for funds to appear in your account depends on your bank or card issuer.
Replacement cards are dispatched within 3 business days of approval and delivered within the standard 5–7 business day window.
7. Returning A Defective Card
We do not require you to return a defective or damaged card in order to receive a refund or replacement. You may keep or dispose of the original card.
If we do request the card back for quality investigation, we will provide a prepaid return label.
8. Cancellations
You may cancel your order within 2 hours of placement for a full refund, provided production has not yet begun. To cancel, email support@atapata.app with your order number as soon as possible.
After 2 hours, your card will typically have entered the production queue and cancellation is no longer possible.
9. Contact Us
HydraLabs
Operator of Atapata
Karachi, Pakistan
Email: support@atapata.app
We aim to respond to all refund and support requests within 2 business days.